Terms & Conditions

At Tarping Systems, Inc we are committed to providing the very best product at an affordable cost. We also understand that sometimes products may be damaged in transit or could possibly bear some sort of defect straight out of the plant. Since we understand this, we have policies in place to make sure that our customers are taken care of the right way the first time.

TARP MOTOR WARRANTY: Tarp motors are under warranty from the moment they leave our shipping warehouse until the pre-determined length of the warranty has come due (3 or 5 years). We have a system in place that tracks motor serial numbers from the time they are invoiced up until the expiration of the warranty. The standard procedure for activating a motor warranty is as follows:

  • Ensure that the motor has not been physically damaged in any way. External damage to the motor caused by loaders, falling debris, tree limbs, etc. automatically voids the warranty.
  • Ensure that the motor has not been separated from the gear box. Our tarp motors are married to the gear box. This helps us guarantee safe operation and any attempt to open the motor or gear box automatically voids the warranty.
  • Ensure that the circuit breaker is properly installed. Using the tarp motor with an improperly or not installed circuit breaker voids the warranty of the tarp motor. The circuit breaker controls the flow of electricity to the motor reducing damages by power surges.
  • Call your sales representative at TSI at 888-838-3229. At this time the sales representative will ask you a few questions about the tarp motor to include the three items listed above and the sales representative will confirm that the tarp motor’s serial number is in fact under warranty.
  • Box up and ship back the defective unit to:
    Tarping Systems, Inc.
    215 Smith Road
    Slocomb, Al 36375
    After TSI receives and inspects the tarp motor, a replacement motor will be sent out to you at no cost.

MANUFACTURERS GAURANTEE: Tarping Systems, Inc. acknowledges that sometimes the manufacturing process yields defects and sometimes shipping causes damage. In the event that we do not catch a defective unit prior to shipping, or if an item is delivered in sub-par condition then we are committed to making sure that your experience with TSI is one that you will brag about to other people.

SHORTAGES / DAMAGES: Claims for shortages and damages must be made within 5 business days. When you receive your shipment, examine it carefully. Be sure that all cartons listed on the delivery sheet are accounted for. Large items, such as steel tubing, may be packaged separately. If a carton is damaged, open it and inspect the contents before signing for delivery. If merchandise is damaged, describe the damage/ shortage on the delivery receipt. Failure on your part to document damaged or missing merchandise on the delivery receipt releases the carrier of liability and may affect the outcome of the item getting replaced.

RETURNS: All returns must be done within 14 business days of delivery. The customer must obtain an RMA number before returning the product. Items received without an RMA number clearly marked on the shipment will be refused. You can obtain an RMA number from your Tarping Systems representative.

CUSTOM TARPS: All custom ordered tarps should be drawn exactly as desired and the drawing should accompany a written purchase order. Some custom tarp orders will require extra time and materials that may warrant additional charges. Custom ordered products are not returnable or refundable.

RESTOCKING FEE: A 15% restocking fee will apply to all stock tarps. A 50% restocking fee will apply to all cable systems. A 20% restocking fee will apply to all front to back systems and may incur a $50.00 handling fee for painting/refurbishing if needed.

EXPEDITE FEE/ADDED CHARGES: Standard lead time on tarps and hardware kits is generally five to seven working days; however, if you request that your order of tarps, hardware kits and/or complete tarp systems be expedited earlier than the normal lead time, there will be an additional charge of $20. This fee is in addition to shipping and handling charges. NOTE: We have no control over delivery dates – only ship dates.

REFUNDS: Refunds for returns to Tarping systems will be minus any restocking fees, shipping charges incurred by TSI at any time during the transaction and/or refurbishing fees. All refunds will be applied to the method of payment provided to TSI for purchase. In the event that items are returned due to error by TSI, the customer will receive a full refund.

Apart from the items listed below, Tarping Systems, Inc. warranties all its products to be free from defects in material and workmanship for a period of thirty (30) days from the date of invoice

Product Warranty Period
Tarps 30 days from date of invoice
Tarp Motors: APACHE & TOMAHAWK™ 36 months from date of invoice
Tarp Motors: ENFORCER & DRONE 60 months from date of invoice
SlingShot Spring 36 months from date of invoice
Steel and Aluminum Side Arms 365 days from date of invoice