Terms & Conditions
Terms & Conditions
Tarping Systems, Inc. is committed to providing the absolute best products and services at affordable pricing. We want your order to be right the first time and we understand that sometimes products may be lost, damaged in transit, or bear some sort of defect from the factory. To better serve our customers and ensure that our customers receive the quality products and service they have come to expect from Tarping Systems, Inc., We have put the following policies in place.
SALES: An order confirmation will be sent via email or fax for the buyer’s confirmation once the order is received at Tarping Systems, Inc. It is the buyer’s responsibility to read the said confirmation and verify that the order is correct. All orders made via purchase order will be considered by Tarping Systems, Inc. as confirmation of the order by the buyer.
SHIPPING: Shipments are made daily via FedEx and LTL Freight. Tarping Systems is not responsible for shipping delays once the shipment has left our facility and is in the carrier’s possession.
To ensure delivery of orders, we need your company name, person of attention, street address, city, state, and phone number. No exceptions.
Any shipment, delivery, performance date, or associated fees stated in an Order, Invoice, or other contract document is an estimate and approximation only and does not constitute any guarantee of shipment, delivery, performance or fees on any particular date. TSI will not be liable for any or all damages resulting from any delay or early shipment, regardless of the cause of the delay or early shipment. Unless otherwise expressly stated, Tarping Systems, Inc., shall have the right to make any delivery in installments, and/or may require Buyer accept shipments in full cartons/loads for some Products. Tarping Systems, Inc. reserves the right to modify an order based on Product availability. Further, any quotation of freight, transportation, shipping, handling, or similar charges are estimates only; if such charges are included in the Price, any increase in rates becoming effective after the Order date shall be applied to the Order.
SHORTAGES / DAMAGES: Claims for shortages and damages must be made within 5 business days with Tarping Systems, Inc. When you receive your shipment, examine it carefully. Be sure that all cartons listed on the delivery sheet are accounted for. Large items, such as steel or aluminum tubing, may be packaged separately. If a carton is damaged, open it and inspect the contents before signing for delivery. If merchandise is damaged, describe the damage on the delivery receipt. Failure on the receiver’s part to document damaged or missing merchandise on the delivery receipt releases the carrier and shipper of liability; repair or replacement will be the customer’s responsibility.
RETURNS: All returns must be done within 14 days of delivery. The customer must obtain an RMA number before returning the product. Items received without an RMA number clearly marked on the shipment will be refused. You can obtain an RMA number from your Tarping Systems, Inc., representative.
CUSTOM TARPS: All custom ordered tarps should be drawn exactly as desired, and the drawing should accompany a written purchase order. Some custom tarp orders will require extra time and materials that may warrant additional charges. Custom ordered products are not returnable or refundable.
RESTOCKING FEE: A 15% restocking fee will apply to all stock tarps and parts. A 20% restocking fee will apply to all front to back systems and may incur a $50.00 handling fee for painting/refurbishing if needed.
REFUNDS: Refunds for returns to Tarping Systems, Inc., will be minus any restocking fees, shipping charges incurred by TSI at any time during the transaction and/or refurbishing fees. All refunds will be applied to the method of payment provided to TSI for purchase. In the event that items are returned due to error by TSI, the customer will receive a full refund.
TARP MOTOR WARRANTY: Tarp motors are under warranty from the moment they leave our shipping warehouse until the pre-determined length of the warranty has come due (3 or 5 years). We have a system in place that tracks motor serial numbers from the time they are invoiced up until the expiration of the warranty. The standard procedure for activating a motor warranty is as follows:
- Ensure that the motor has not been physically damaged in any way. External damage to the motor caused by loaders, falling debris, tree limbs, etc. automatically voids the warranty.
- Ensure that the motor has not been separated from the gear box. Our tarp motors are married to the gear box. This helps us guarantee safe operation and any attempt to open the motor or gear box automatically voids the warranty.
- Ensure that the circuit breaker is properly installed. Using the tarp motor with an improperly or not installed circuit breaker voids the warranty of the tarp motor. The circuit breaker controls the flow of electricity to the motor reducing damages by power surges.
- Call your sales representative at TSI at 888-838-3229. At this time the sales representative will ask you a few questions about the tarp motor to include the three items listed above and the sales representative will confirm that the tarp motor’s serial number is in fact under warranty and for the customer to provide a proof of purchase.
- Box up and ship back the defective unit and Proof of Purchase to:
Tarping Systems, Inc.
215 Smith Road
Slocomb, Al 36375
- After TSI receives and inspects the tarp motor, a replacement motor will be sent out to you at no cost.
MANUFACTURERS GUARANTEE: Tarping Systems, Inc. acknowledges that sometimes the manufacturing process yields defects and sometimes shipping causes damage. In the event that we do not catch a defective unit prior to shipping, or if an item is delivered in sub-par condition, then we are committed to making sure that your experience with TSI is one that you will brag about to other people.
Apart from the items listed below, Tarping Systems, Inc. warranties all its products to be free from defects in material and workmanship for a period of thirty (30) days from the date of invoice
30 days from date of invoice
Tarp Motors: APACHE & TOMAHAWK™
36 months from date of invoice
Tarp Motors: ENFORCER & DRONE
60 months from date of invoice
36 months from date of invoice
Steel and Aluminum Side Arms
365 days from date of invoice